CANCELLATION & REFUND POLICY

CANCELLATION

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After you placed an order, your order begins to process. Once your order is placed, you can no longer change the size/quantity/color/ or add other item/s or change the mode of payment but you can definitely request to remove the item or cancel your order to place a whole new one. To change or cancel your order prior to shipment, you must contact us to info@3agstar.com ​or send us a message via online chat.

 

Please note that most orders process quickly and can enter the shipping process within 24 hours. If your order has already entered the shipping process, it cannot be changed or cancelled.

 

If you wish to cancel your order, please send an email to info@3agstar.com with your Order Reference Number and state the reason for cancellation. Please note that cancellation should be requested within 24 hours after placing an order or before it gets handed over to our authorize courier. 

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Occasionally, orders or parts of an order are cancelled by our system for various reasons such as below:

• Item(s) not available

• Difficulty in processing your payment information

• Cannot ship to address provided

• Duplicate order was placed

• Cancelled due to customer’s request

• Damaged or faulty items

• Incomplete shipping details provided (name, address/mobile number)

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REFUND

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• We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase(excluding the shipping fee / delivery charge). The wallet amount is valid until 3 months from the date it is added to your account.

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• You can return the item/s to 3AG Star Online Store and request for the amount to be added to your wallet. 

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• Items must be in good condition with its original packaging/tags and invoice. For more details about Return & Non-Returnable items, please click here.